Order Cancellation and Change
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.
For in stock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.
For custom items (the wigs haven't marked or described as IN STOCK), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.
And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact firstname.lastname@example.org for the details and the possibility at your earliest convenience if you want to do some changes.
NO change for shipping out items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to:
Return Address: 5108 W 38th St, Indianapolis, IN
Zip code: 46254
Phone number: 317-455-6777
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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