Our goal is to provide safer and faster shipping options wherever you live.
The time frame for order delivery is divided into two parts: processing time and shipping time.
1. Processing time
Processing time: 0-2 days. Fulfilled: Mon - Sat.
Refund & Refund Policy
If the goods can not satisfy you. It is for sure that you can send it back for refund or exchange. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
1.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2.Any item that is returned more than 15 days after delivery.
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.
For in stock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.
For custom items (the wigs haven't marked or described as IN STOCK), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.